Customer Testimonials

"You have done incredible work in Montgomery County to benefit their work and the impact the county has on their residents.”

Ryan Gregoire

Legislative Director, NYSAC

“The AI training, guidance and system direction provided by Chris Dancy has allowed our office to be at the forefront of technology.

Jeffery Smith

Sheriff Montgomery County, NY

“Today, I know what our staff is focusing on and the value we are delivering. By focusing on implementing our values in our tools, our community is better served”

Sara A. Boerenko

Director of Public Health

WHO WE SERVICE

COMMUNITIES

We focus on communities at the local level. We believe that villages, towns, cities, and the counties they reside in are the foundation of strong communities.

Cities

Local villages and cities face unique challenges in serving today's citizens, particularly as society becomes more digitally oriented and residents' expectations evolve. Balancing budgetary constraints with the growing demand for advanced, accessible digital services is no easy task. Meanwhile, the complex nature of local bureaucracy can often lead to delays in service delivery and difficulties in communicating effectively with residents.

Five key challenges include:

Digital Transformation: In an increasingly digital world, municipalities are expected to offer robust online services, from paying bills to scheduling appointments. However, developing and maintaining these digital platforms can be expensive and technologically demanding.
Communication: Keeping residents informed about local developments, policy changes, and available services is a constant challenge, especially given the diverse needs and communication preferences of today's citizens.
Budget Constraints: Local governments often operate on tight budgets and must prioritize resource allocation. This can limit their ability to innovate, improve services, or respond promptly to citizens' needs.
Data Management and Privacy: With the rise of digital services, cities and villages are tasked with managing vast amounts of data while ensuring privacy and compliance with data protection regulations.
Accessibility: Making sure that services are accessible to all residents, including those with disabilities, non-native speakers, or those without internet access, is a crucial and ongoing challenge.

Counties

Counties face their own set of challenges when trying to provide effective services to their citizens. As the intermediary between local and state governments, counties must navigate complex regulations, manage large amounts of data, and deal with often diverse and expansive geographic regions and populations.

Here are five key challenges that counties face:

Wide Geographic Scope: Counties often encompass large areas with diverse needs. Providing uniform services across sprawling rural regions, suburban neighborhoods, and dense urban areas can be logistically complex and costly.
Diverse Population Needs: Counties often have highly diverse populations in terms of age, culture, language, and socio-economic status. This requires a nuanced approach to service delivery, with the need for multi-lingual services and the provision of resources for various age groups and income levels.
Inter-Governmental Coordination: Counties have to coordinate with both local and state governments, leading to a complex web of interdependencies. Navigating these relationships and effectively managing shared resources can be a daunting task.
Infrastructure Management: Counties are typically responsible for significant infrastructure such as roads, bridges, and public buildings. Managing, maintaining, and upgrading this infrastructure within budget constraints is a significant challenge.
Emergency Response: Counties often bear the brunt of emergency management, whether responding to natural disasters, public health crises, or other emergencies. Efficient and effective response to these situations, while ensuring the safety and well-being of all residents, is a perpetual challenge.